Privacy Policy

1. Introduction

Capital Christmas Trees ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.capitalchristmastrees.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected to this website (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you:

• Register an account on our Site
• Place a wholesale order
• Subscribe to our newsletter
• Complete a contact or feedback form
• Request delivery information or logistics support
• Browse our website

The personal information we may collect includes:

• Business name and contact details
• Primary contact name
• Email address
• Business postal address
• Phone number
• Payment information (processed securely through our payment processors)
• Delivery specifications and requirements
• Order history and preferences

Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our Site. This may include:

• Browser name
• Type of computer or device
• Technical information about users' means of connection to our Site, such as operating system
• Internet service providers
• Other similar information

3. How We Use Your Information

We may use the information we collect from you to:

• Process and fulfil your wholesale orders
• Coordinate delivery logistics and scheduling
• Improve our website and services
• Send periodic emails regarding your order or other products and services
• Provide inventory updates and availability notifications
• Respond to enquiries and customer service requests
• Administer promotions, surveys, or other Site features
• Personalise your experience and deliver content relevant to your business needs
• Maintain accurate records for recurring seasonal business

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

5. Sharing Your Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or coordinating deliveries. We may share your information with these third parties for those limited purposes.

Third-Party Service Providers

We work with the following categories of third-party service providers:

• Payment processors
• Delivery and logistics partners
• Email marketing platforms
• Analytics providers
• Customer service platforms
• Inventory management systems

6. Cookies and Tracking Technologies

Our Site may use "cookies" to enhance user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

7. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

8. Your Rights

If you are a resident of the European Economic Area (EEA) or UK, you have certain data protection rights under GDPR and UK GDPR. These include the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to our processing of your data
• Request the transfer of your data to you or a third party
• Withdraw your consent where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided at the end of this privacy policy.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

For our wholesale customers, we typically maintain order history data for a minimum of seven years to facilitate recurring seasonal business relationships.

10. Business Transfers

If Capital Christmas Trees, or substantially all of its assets, were acquired, or in the unlikely event that Capital Christmas Trees goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Capital Christmas Trees may continue to use your personal information as set forth in this policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Capital Christmas Trees is a trading name of HUBKI MARKETING SOLUTIONS LTD.

Company Registration Number: 15066051 – Registered in England & Wales